Legal - Limitless

Legal Page

1. Privacy Policy

Last updated: [Insert Date]

Introduction

This Privacy Policy explains how Looped (“we”, “us”, “our”) collects, uses, and protects information about you when you:

Visit our website https://loopedloyalty.com or https://app.loopedloyalty.com
Use our loyalty, rewards, membership, or digital card services (“Platform”)
Interact with us in any way (email, support, enquiries, forms, etc.)

We are committed to protecting your data and being transparent about how we handle it.
If you do not agree with any part of this Privacy Policy, please discontinue use of our Services.

Looped acts as the data controller for users in the United Kingdom and the European Union.

We may update this Privacy Policy occasionally. When we do, we will update the “Last updated” date above.
We encourage you to review this page regularly.

Information You Provide to Us

We collect personal data you provide when you:

Create an account
Sign up for a free trial
Request a custom card or enquiry
Subscribe to any paid plan
Contact support
Communicate with us on social media
Fill in any forms on our website

The types of personal information collected may include:

Full name
Email address
Business name
Phone number
Postal address
Billing information
Any other information you voluntarily provide

Payment information:
Payments are securely processed by Stripe, our third-party payment processor.
Stripe’s Privacy Policy: https://stripe.com/privacy

Looped does not store full payment card details.

Information We Collect Automatically

When using our Services, we automatically collect certain data through cookies and tracking technologies:

Log data

Includes:

IP address
Browser type
Device information
Pages viewed
Time spent on pages
Referring URLs

Cookies & tracking

We use cookies to improve website functionality and personalise your experience.
To learn more or to opt out, see our Cookie Policy.

Information from Third Parties

We may receive limited information from:

Google (if you sign in using Google authentication)
Advertising partners
Analytics providers
Public business directories

Examples include your name and email associated with your Google account.

How We Use Your Information

We use your data to:

Provide access to the Platform
Create and manage your Looped account
Process payments and send invoices
Deliver loyalty and membership card services
Send important updates, alerts, and security notifications
Provide customer support
Improve and optimise the Platform
Personalise the user experience
Send marketing emails if you have opted in
Detect and prevent fraud or misuse
Comply with legal obligations
Any other purpose described at the time of collection

How We Share Your Information

We may share your information with:

Service Providers & Vendors

Trusted third parties necessary for operating Looped (e.g., hosting, analytics, email delivery, payment processing).

Legal or Regulatory Authorities

If required by law, subpoena, or court order.

Business Transfers

If Looped is involved in a merger, acquisition, or sale of assets.

With Your Consent

We never sell your data.

We may share aggregated or anonymised data that cannot identify you.

Legal Basis for Processing (EU/UK Users)

We process your personal data under the following lawful bases:

Consent — when legally required (e.g., marketing emails)
Contractual necessity — to provide our Platform and services you request
Legitimate interests — improving our Platform, preventing fraud, and supporting customers
Legal obligation — compliance with UK/EU laws

External Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of these third parties.

Advertising & Analytics

We may use analytics and advertising tools such as:

Google Analytics
Facebook/Meta
Instagram
LinkedIn
Twitter/X
Reddit
Bing

These services collect data via cookies and tracking technologies to help us:

Analyse usage
Improve user experience
Deliver relevant ads

You may opt out at any time via our Cookie Policy.

Customer Data We Process on Behalf of Businesses

Businesses using Looped may upload customer information to create loyalty cards.
In this case:

The business is the data controller
Looped acts as a data processor

If you are a customer of a business using Looped, please contact that business directly to:

Access
Correct
Delete

your data.

Marketing Communications

You may receive marketing emails from us only if you have opted in.

You can unsubscribe anytime using the link at the bottom of each email.

Security & Retention

We use industry-standard security controls to protect your data.

We retain your information:

For as long as your account is active
As needed for legal, tax, and contractual obligations
To resolve disputes or enforce agreements

We cannot guarantee transmission over the internet is 100% secure.

International Data Transfers

Your information may be transferred outside the UK/EU to countries with different data protection laws.
We ensure appropriate safeguards (e.g., Standard Contractual Clauses).

Your Data Protection Rights (UK/EU)

You may request:

Access to your personal data
Correction of inaccurate data
Deletion of your data
Restrictions on processing
Data portability
Withdrawal of consent (where applicable)

You may also lodge a complaint with your local supervisory authority.

To exercise your rights, contact:

📧 support@loopedloyalty.com

Your Choices

Account Information

You may update your account details at any time within your dashboard or by contacting us.

Cookies

You can disable cookies via your browser, but some features may not work properly.

Promotional Emails

You may opt out at any time.

2. Cookie Policy

Last Updated: [Insert Date]

This Cookie Policy explains how Looped Ltd (“Looped”, “we”, “us”) uses cookies and similar technologies on our website and platform (the “Site”). It tells you what cookies are, what we use them for, and how you can control them.

By continuing to use our Site, you agree to our use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website operate properly, remember your preferences, and improve your user experience.

Cookies may be:

First-party cookies — placed by us
Third-party cookies — placed by trusted services we use (e.g., analytics providers)

Cookies are not harmful, and they do not give us access to your device.

2. Types of Cookies We Use

A. Essential Cookies (Strictly Necessary)

These cookies are required for the Site to function and cannot be switched off.

We use them to:

Keep you logged into your account
Maintain security
Enable form submissions and navigation
Load core website features

Without these, the Site will not operate properly.

B. Performance & Analytics Cookies

These help us understand how visitors use our Site so we can improve it.

We may use:

Google Analytics
Framer analytics
Stripe analytics
Any similar privacy-friendly tracking tools

These cookies collect anonymous information such as:

Pages visited
Time spent on site
Device type
General location (non-identifying)

You can disable these cookies at any time.

C. Functionality Cookies

These help personalise your experience.

We may use them to:

Remember your preferences
Save form information
Store language or region selection

D. Marketing & Advertising Cookies

If you run ad campaigns, these may appear.

These cookies:

Track marketing performance
Show relevant ads
Measure conversions

If you aren’t using ads yet, this section still future-proofs your policy.

3. Third-Party Cookies

We may use trusted third-party providers, including:

Google Analytics
Stripe (billing)
Framer (site platform)
Email marketing tools (e.g. Instantly, MailerLite, etc.)
Social media platforms (if pixels are installed)

Each third party has its own privacy policy and cookie settings.

4. How to Control Cookies

You can control cookies through:

Browser settings

Most browsers allow you to block, delete, or limit cookies.

Useful links:

Chrome: chrome://settings/cookies
Safari: Preferences → Privacy
Firefox: Preferences → Privacy
Edge: Settings → Cookies & Site Permissions

Cookie banner/settings

If your site uses a cookie banner, you can disable all but essential cookies from there.

If you disable certain cookies, parts of the Site may not function properly.

5. Changes to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

6. Contact Us

If you have any questions about our Cookie Policy, contact us at:

📧 support@loopedloyalty.com
📍 Looped Ltd, [Insert Address]

If you want, I can also create:

✅ Privacy Policy
✅ Terms of Use
✅ White Label Policy (very important for your reseller model)
✅ Cancellation & Refund Policy

Just tell me which one next.

3. Terms of Use

Last updated: [Insert Date]

Welcome to www.loopedloyalty.com and app.loopedloyalty.com (together with any related websites, the “Site”). The Site is owned and operated by Looped Ltd (“Looped”, “we”, “us”, or “our”).

Please read these Terms of Use (“Terms”) carefully before using the Site.
By accessing or using the Site or any of the content on it, you agree to be legally bound by these Terms.
If you do not accept these Terms, do not use the Site or any of its content.

You represent that you are lawfully able to enter into contracts (e.g. you are not a minor). If you are using the Site on behalf of a business or other entity, you represent that you have authority to bind that entity, and “you” in these Terms will mean both you personally and that entity.

1. Subscription Agreement (Platform Use)

These Terms govern your use of the Site only.

If you are accessing or using Looped’s loyalty, rewards, membership and digital card services (the “Platform” or “Service”), your use of the Platform is governed by our Subscription Agreement (and any written contract separately agreed between you and Looped).

You can view the Subscription Agreement here:
[Insert Subscription Agreement URL]

2. Looped Content

The Site contains HTML, applications, text, files, images, photos, video, audio, graphics, designs, logos, layouts, and other content (collectively, “Content”) owned by Looped or our licensors (“Looped Content”).

The Site and Looped Content are protected by copyright, trademark, trade secret and other laws. As between you and Looped, Looped owns all rights in and to the Site and Looped Content.

We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and display Looped Content (excluding any computer code) solely for your personal or internal business use, and only as necessary to access and use the Site.

Except as expressly permitted in these Terms or on the Site, you may not:

copy, download, reproduce, duplicate, archive, upload, modify, translate, create derivative works of, publish, broadcast, transmit, distribute, perform, display, sell, or otherwise use any Looped Content;
remove or alter any copyright, trademark or proprietary notice;
bypass or interfere with any content protection or access control measures.

3. Trademarks

All trademarks, logos and service marks (“Marks”) displayed on the Site are the property of Looped or third parties.
You may not use any Marks without the prior written consent of Looped or the relevant third party.

4. Third-Party Services

The Site may provide links or access to third-party websites, apps, tools, content, services or products (“Third-Party Services”).

When you access or use a Third-Party Service:

you are interacting with that third party, not Looped;
you do so at your own risk;
we are not responsible for, and make no warranties about, any Third-Party Service or its provider (including accuracy, completeness, security or privacy practices).

Inclusion of a link or reference to a Third-Party Service does not imply Looped’s endorsement or approval.
We are not responsible or liable for any content or practices of Third-Party Services, even if they link to or from our Site.

5. Privacy

Please review our Privacy Policy to understand how we collect, use, and share information:
[Insert Privacy Policy URL]

Your use of the Site is subject to our Privacy Policy.

6. Acceptable Use

Your use of the Site must comply with our Acceptable Use Policy:
[Insert Acceptable Use Policy URL]

You agree not to:

use the Site in any unlawful, harmful, or abusive way;
interfere with or disrupt the Site or its security;
attempt to gain unauthorised access to any accounts, systems, or data;
upload or transmit any viruses or malicious code;
infringe on the rights (including IP rights) of others.

If you become aware of misuse of the Site, please contact us at:
📧 support@loopedloyalty.com

7. Compliance with Laws

You represent and warrant that your use of the Site will comply with all applicable laws, rules and regulations (“Applicable Laws”), including:

data protection and privacy laws;
anti-bribery and anti-corruption laws;
export control and sanctions laws, where relevant.

You confirm that you are not subject to any sanctions or prohibited from receiving our services under Applicable Laws.

8. Global Availability

Looped operates the Site from the United Kingdom.
If you access the Site from outside the UK, you are responsible for complying with any local laws that apply to you. We make no representation that the Site or its content are appropriate or available in all locations.

9. Indemnity

You agree to defend, indemnify and hold harmless Looped, its affiliates, and their respective employees, contractors, agents, officers and directors, from and against any and all claims, losses, damages, liabilities, costs and expenses (including legal fees) arising out of or related to:

your use of the Site;
your violation of these Terms;
your violation of any law; or
any content you submit, upload, or otherwise make available via the Site.

10. Disclaimers

The Site and all content and other items made available by Looped are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory or otherwise, including implied warranties of:

merchantability,
fitness for a particular purpose,
non-infringement, or
title.

Without limiting the above, Looped does not guarantee that:

the Site will be uninterrupted, secure, or error-free;
any content is accurate, complete or current;
defects will be corrected;
the Site or servers are free of viruses or harmful components.

You use the Site at your own risk.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

Looped and its affiliates, and their respective employees, contractors, agents, officers and directors, will not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, including loss of profits, data, goodwill, or business interruption, arising out of or relating to your use of (or inability to use) the Site; and
Looped’s total cumulative liability for any claim arising out of or relating to these Terms or the Site shall not exceed £200 (two hundred pounds sterling).

These limitations apply whether the claim is based on contract, tort, negligence, strict liability or any other basis, even if we have been advised of the possibility of such damages.

12. Responsibility for End Users

You are responsible for any use of the Site via your account or access, whether authorised by you or not.

Using the Site to assist another person or entity in violating these Terms is itself a violation.

Each provision in these Terms applies to any action taken directly or indirectly by you, or enabled by you, in relation to the Site.

13. Termination and Monitoring

13.1 Suspension or Termination

We may suspend or terminate your access to the Site at any time, with or without notice, if we believe:

you have breached these Terms;
your use may harm Looped, other users, or third parties; or
suspension/termination is necessary to comply with law.

13.2 Monitoring and Enforcement

We reserve the right (but not the obligation) to:

monitor use of the Site;
investigate any suspected breach of these Terms;
edit, remove, or refuse to post any content that violates these Terms or is otherwise objectionable;
report suspected illegal activity to law enforcement or regulators and cooperate with them by providing relevant information.

14. Electronic Communications

When you visit the Site or send us emails, you are communicating with us electronically.
You consent to receive electronic communications from us (e.g. by email, notices on the Site).

You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

15. Modifications

We may modify these Terms at any time by posting an updated version on the Site.

By continuing to access or use the Site after changes become effective, you agree to be bound by the revised Terms.

16. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles.

You agree that any dispute arising out of or relating to these Terms or the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales, and you consent to the personal jurisdiction of those courts.

(If you prefer a different jurisdiction, e.g. Scotland or your specific country, you can adjust this section.)

17. Miscellaneous

These Terms are the entire agreement between you and Looped regarding the Site and supersede all prior or contemporaneous communications.
If any provision is found invalid or unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights or obligations without restriction.
A printed version of these Terms will be admissible in any legal proceedings to the same extent as other business documents.

18. Contact

If you have any questions about these Terms, please contact us:

📧 support@loopedloyalty.com
📍 Looped Ltd, [Insert Address]

If you paste the Acceptable Use Policy or Subscription Agreement next, I can adapt those for Looped as well so your whole legal stack is consistent.

4. Subscription Agreement

Last Updated: [Insert Date]

This Subscription Agreement (“Agreement”) governs your purchase and use of the loyalty, reward, membership, and digital card services provided by Looped Ltd (“Looped”, “we”, “us”). It forms a binding contract between you (“Customer” or “you”) and Looped.

By creating an account, subscribing, or using any part of our platform (“Services”), you agree to this Agreement.

If you do not agree, you must not access or use the Services.

1. Orders & Subscription Plans

This Agreement governs all subscriptions purchased through our website or billing portal (“Order”).

Your subscription includes access to Looped’s digital card creation and management tools, analytics, updates, and customer card hosting.

Subscriptions renew automatically unless cancelled.

2. Access & Use

2.1 Licence to Use
Looped grants you a limited, non-exclusive, non-transferable licence to use the Services for your business during your active subscription.

2.2 Restrictions
You may not:

Share your account with anyone outside your organisation
Attempt to copy, reverse-engineer, or replicate our software
Use the Service to create competing products
Use the Service for unlawful or abusive activities
Delete or remove Looped branding unless your plan includes white-label features

3. Service Availability

Looped aims to maintain 99.8% uptime, excluding maintenance, internet outages, and events outside our control.

If uptime falls below 99.8% for two consecutive months, you may request a pro-rated refund or cancel your subscription.

4. Support

We offer standard email support to all customers.

Typical response time: within 48 hours (Mon–Fri).

This is not guaranteed but we always attempt to resolve issues promptly.

5. Security & Data Protection

5.1 Our Responsibilities
We use industry-standard administrative, technical, and physical safeguards to protect your data.

5.2 Your Responsibilities
You must:

Keep your login credentials secure
Ensure authorised staff use the Service properly
Notify us immediately of suspected unauthorised access

5.3 Personal Data
You must not upload highly sensitive information (e.g., medical data, cardholder data, national IDs).
Minimal customer information should be stored—only what is required for card functionality.

5.4 Usage Data
We may collect anonymised usage data to improve our Services. This never identifies your business or customers.

Our processing of data follows our Privacy Policy.

6. Customer Responsibilities

You are responsible for:

Your business operations and customer communications
Ensuring your use of the service complies with applicable laws
Providing accurate account and billing data
Ensuring compliance with our Acceptable Use Policy

You may not resell or sub-license the Services unless permitted under your plan (e.g., white-label reseller plans).

7. Compliance with Laws

Both Parties must comply with applicable UK and international laws—including consumer protection, privacy, and anti-fraud regulations.

8. Pricing & Payment

8.1 Fees
Subscription fees are listed on our website and at checkout. Prices are in GBP (£) unless stated otherwise.

8.2 Billing
By subscribing, you authorise Looped (via Stripe) to automatically charge your payment method.

Failed payments may result in suspension of Services.

8.3 Refunds
Refunds are governed by our separate Cancellation & Refund Policy.

9. Taxes

Prices exclude VAT or other taxes unless explicitly stated. Where applicable, taxes will be added at checkout.

10. White Label Use

If your subscription includes white-labelling:

You may apply your branding to customer-facing areas
You may not misrepresent Looped as custom-built software
You must comply with Looped’s White Label Policy

11. Ownership

Looped owns all intellectual property rights in the software, platform, and materials.

You own all content, customer data, and branding you upload.

You do not obtain ownership of any part of the Looped software.

12. Confidentiality

Each Party agrees to keep the other Party’s confidential information secure and not disclose it to third parties unless legally required.

This includes business information, customer data, plans, and pricing.

13. Disclaimer

The Services are provided “as is” and “as available.”

Looped makes no warranty that the Service:

Will meet your exact needs
Will work without interruption
Will be error-free
Is compatible with all devices or third-party systems

14. Termination

14.1 End of Term
This Agreement remains active while your subscription is active.

14.2 Early Termination
Looped may terminate this Agreement if you breach its terms.

14.3 Refunds on Termination
Refunds are only issued in accordance with our Refund Policy.

14.4 Data Access After Termination
For 30 days after termination, you may download your customer data. After 30 days, data may be deleted.

15. Indemnification

You agree to indemnify Looped against claims arising from:

Your misuse of the Services
Your breach of this Agreement
Your violation of laws or third-party rights

Looped indemnifies you for claims alleging the platform infringes third-party intellectual property, unless caused by your misuse.

16. Limitation of Liability

To the fullest extent permitted by law:

Looped is not liable for indirect or consequential damages.
Looped’s total liability is capped at the subscription fees paid in the previous 12 months.

17. Publicity

With your permission, Looped may list your company name or logo as a customer.
You may opt out at any time.

18. Notices

For official communication:

📧 support@loopedloyalty.com
📍 Looped Ltd, [Insert Address]

19. Assignment

You may not transfer or assign this Agreement without Looped’s written permission.

20. Governing Law

This Agreement is governed by UK law.
Disputes will be handled in UK courts.

21. Entire Agreement

This Agreement, together with:

Privacy Policy
Terms of Use
Acceptable Use Policy
Cancellation & Refund Policy
White Label Policy (if applicable)

forms the entire agreement between you and Looped.

22. Changes to this Agreement

Looped may update this Agreement.
Updates become effective on the earlier of:

Your continued use of the Service
The start of your next billing cycle

Definitions

Here are simplified definitions relevant to your business (we avoid over-legalisation unless needed):

Services – Looped’s digital card platform and features.
Customer Data – Data you upload (business info, customer info, designs).
Account Data – Information used to create and manage your account.
Order – Your purchase of a subscription.
Order Term – The billing cycle (monthly, quarterly, yearly).
Documentation – Guides, instructions, and materials provided by Looped.
Sensitive Information – Highly sensitive data which must not be uploaded.

Would you like me to also generate:

✅ White Label Policy
(very short—2–3 paragraphs)

✅ Cookie Policy
(required legally if your website uses analytics or tracking)

Just tell me which one next.

5. Acceptable Use Policy

Last updated: [Insert Date]

This Acceptable Use Policy (“Policy”) describes prohibited uses of the Looped digital loyalty, rewards, membership and related services (the “Service”) and our websites located at loopedloyalty.com and app.loopedloyalty.com (collectively, the “Site”).

This Policy supplements, and is incorporated into:

our Subscription Agreement (the “Subscription Agreement”); and
our Terms of Use for the Site (the “Terms of Use”).

If any provision in this Policy conflicts with a term in the Subscription Agreement or the Terms of Use, the relevant provisions of the Subscription Agreement or Terms of Use will prevail, unless this Policy specifically states otherwise.

By using the Service or accessing the Site, you agree to the latest version of this Policy.

If you violate this Policy, Looped may suspend or terminate your access to the Service and/or the Site. This applies even if a breach is unintentional or carried out without your knowledge, where we believe suspension/termination is necessary to comply with law or to protect the rights, safety, privacy, security or property of Looped, our customers, or third parties.

1. Intellectual Property

You may not use the Service or Site in any way that infringes, dilutes, misappropriates, or otherwise violates any intellectual property or proprietary rights of others, including but not limited to:

copyrights
trademarks
patents
trade secrets
other proprietary rights

2. Harmful Content

You may not use the Service or Site to transmit, store, display, distribute, or otherwise make available any content or technology that may damage, interfere with, intercept, or expropriate any system, program, or data. This includes, without limitation:

viruses
worms
Trojan horses
bots
time bombs
scripting exploits
malware
other malicious code or harmful components

3. No Framing or Scraping

You may not:

frame, mirror or embed the Site within another website without Looped’s express prior written consent;
use any robot, spider, scraper, site search/retrieval application, or other manual/automatic device to:
- retrieve, index, “scrape” or “data mine” any part of the Site or Service;
- reproduce or circumvent the navigational structure or presentation of the Site or Service;

without our express prior written consent.

Looped may, at its sole discretion, grant public search engines limited permission to use spiders to copy materials from the Site for the sole purpose of creating publicly available searchable indices of such materials, but not caches or archives. We may revoke this permission at any time either generally or in specific cases.

4. Email and Unsolicited Messages

You may not use the Service or Site to:

send unsolicited email or other unsolicited messages, including bulk email (“spam”);
send messages that are excessive or intended to harass, annoy, or abuse others;
continue to send messages to any recipient who has indicated they do not wish to receive them;
alter or obscure email headers;
impersonate another sender or person (including via “spoofing” or “phishing”) without explicit permission.

5. System Security

You may not use the Service or Site to violate the security or integrity of any network, system, or device (each, a “System”), including by attempting to:

probe, scan, or test the vulnerability of a System, or breach/circumvent security or authentication measures without authorization;
access any System or account without permission;
monitor data or traffic on a System without authorization;
tamper with, reverse-engineer, hack, interfere with, disrupt or disable a System, including via:
- overloading
- “flooding”
- “mailbombing”
- “crashing”
- denial-of-service (DoS) attacks or similar
forge any TCP/IP packet header or any part of header information in any email or posting;
use another person’s account, identity or credentials without authorization;
take any action to obtain a Service to which you are not entitled.

6. Privacy

You may not use the Service or Site to violate the privacy or confidentiality rights of others. This includes:

transmitting, storing, displaying, distributing, or otherwise making available other people’s confidential or personal information (e.g. names, contact details, account data) without proper authorisation and legal basis.

You must comply with all applicable data protection and privacy laws.

7. Compliance with Laws

You may not use the Service or Site:

for any illegal purpose;
in violation of any applicable laws, regulations, or codes, including (where applicable) laws related to:
- data protection and privacy
- consumer protection
- marketing and electronic communications
- export controls and sanctions

8. No High-Risk Use

You may not use the Service in any situation where failure or fault of the Service could result in:

death or serious bodily injury;
physical or environmental damage;

For example, you may not use the Service in connection with:

aircraft or air traffic control;
mass transportation systems;
nuclear or chemical facilities;
life-support systems or other high-risk environments.

9. Responsibility for End Users

You are responsible for any use of the Service or Site under your account or with your authorisation.

Using the Service or Site to assist another person or entity in conduct that would violate this Policy if performed by you is itself a violation of this Policy.

Each prohibition in this Policy applies to any action that you directly or indirectly take, authorise, facilitate, promote, encourage or permit in relation to the Service or Site, even if you do not carry out the action personally.

10. Monitoring and Enforcement

Looped reserves the right, but does not assume the obligation, to:

investigate any suspected violation of this Policy or misuse of the Service or Site;
edit, remove, or refuse to post any content that we believe violates this Policy or is otherwise objectionable;
suspend, restrict, or terminate access to the Service or Site where appropriate.

We may report any activity we suspect violates any law or regulation to relevant authorities, regulators, or other third parties. Such reporting may include disclosing relevant customer data where permitted by law.

We may also cooperate with law enforcement or regulatory agencies by providing information and system logs to support investigations and prosecutions.

11. Reporting Violations

If you become aware of any violation of this Policy, you must notify us immediately at:

📧 support@loopedloyalty.com

Please provide as much detail as possible so we can investigate and address the issue.

If you’d like, next we can adapt the Subscription Agreement and Cancellation Policy for Looped so your whole legal stack (Terms, Privacy, AUP, Subscription, Cancellation) is aligned and consistent.

6. White Label Policy

Last updated: [Insert Date]

This White Label Policy (“Policy”) explains how Looped Ltd (“Looped”, “we”, “us”) provides and manages white label features within our loyalty, rewards and membership card platform (the “Services”).

This Policy forms part of:

our Subscription Agreement
our Terms of Use

By subscribing to a plan that includes white label features (a “White Label Plan”), you agree to this Policy.

1. What “White Label” Means

Under a White Label Plan, Looped allows you to:

Use your own branding (logo, colours, name) on customer-facing areas;
Use your own domain or subdomain (e.g. app.yourbrand.com);
Offer the platform to your own clients as if it were your branded solution.

You are still using the Looped platform as the underlying technology.
This Policy clarifies what you can and cannot do with that.

2. Branding & Presentation

If your plan includes white label features, you may:

Replace Looped logos with your own brand logo;
Use your brand name in customer dashboards, login pages and emails;
Configure a custom domain or subdomain for customer access where supported.

You must not:

Claim that you developed the software platform yourself from scratch;
Remove or obscure legally required notices (e.g. terms, privacy links);
Use Looped’s name or trademarks in a misleading way.

3. Your Relationship with Your Clients

When you resell or provide access to the Services to your own clients under your brand:

You are the primary point of contact for your clients;
You are responsible for billing your clients, if applicable;
You are responsible for first-line support to your clients;
You are responsible for your own contracts/terms with your clients.

Looped has no direct contractual relationship with your end-clients unless they sign up with us directly.

4. Use of the Services Under White Label

Your use of the Services under a White Label Plan is still subject to:

this White Label Policy
our Acceptable Use Policy
our Subscription Agreement
all other applicable Looped policies

You must ensure that:

Your clients use the Services in a lawful and compliant manner;
Your clients do not violate Looped’s Acceptable Use Policy;
Any marketing materials you create about the platform are accurate and not misleading.

Looped reserves the right to suspend or restrict access if your use, or your clients’ use, breaches our terms or causes risk to the platform, other users, or our infrastructure.

5. Ownership & Intellectual Property

White label access does not transfer ownership of the platform or any underlying intellectual property.

Looped retains full ownership of the software, code, systems, and platform.
You retain ownership of your own brand, logo, content, and client relationships.
Your clients retain ownership of their own data and branding they upload.

You are granted a limited licence to use our technology and remove/rebrand visible Looped marks as permitted under your plan.

6. Data & Privacy

Data protection obligations are governed by:

our Privacy Policy
our Data Processing terms (where applicable)

You are responsible for:

Providing required privacy notices to your own clients;
Ensuring your use of client data complies with applicable data protection laws;
Ensuring any content uploaded by you or your clients does not violate rights or laws.

Looped processes data as a platform provider and, where applicable, as a data processor on your behalf.

7. Support & Responsibilities

Looped’s responsibilities:

Maintain and operate the platform;
Provide technical support to you (not directly to your clients);
Maintain security and infrastructure;

Your responsibilities:

Front-line support for your clients;
Onboarding and training of your clients;
Managing your clients’ expectations, pricing and agreements;
Ensuring they understand your terms and their responsibilities.

8. Suspension & Termination

Looped may, with or without notice, limit, suspend or terminate white label access if:

You fail to pay fees when due;
You seriously or repeatedly breach this Policy or the Subscription Agreement;
Your clients’ use causes risk, abuse, or legal issues;
We are required to do so by law or regulatory request.

If your White Label Plan or subscription is terminated:

Your clients’ access to the platform may be disabled;
You remain responsible for your contractual obligations towards your clients;
You may request export of your client data for a limited period (see Subscription Agreement).

9. Marketing & Publicity

Under a White Label Plan:

You may market the platform under your own brand name;
You may describe it as “powered by” or “built on” Looped if you wish, but are not required to do so;
You must not make false claims about platform features, security, or performance.

Looped may refer to you as a white label or reseller partner in non-confidential marketing materials unless you explicitly request otherwise.

10. Changes to This Policy

We may update this White Label Policy from time to time.
Changes will be posted on our website with an updated “Last Updated” date.

If you continue to use a White Label Plan after changes take effect, you are deemed to have accepted the updated Policy.

11. Contact

If you have questions about this White Label Policy, contact us at:

📧 support@loopedloyalty.com
📍 Looped Ltd, [Insert Address]

If you’d like, I can now:

Help you wire these legal docs nicely into your footer and signup flow
Suggest how to phrase the “By signing up you agree to…” text on your pricing/checkout page
Or quickly summarise all your policies in plain English for a “Legal overview” section.

7. Cancellation & Refund Policy

Last updated: [Insert Date]

At Looped Ltd (“Looped”, “we”, “us”), we are committed to providing a clear and fair cancellation and refund process for all users of our digital loyalty and membership card services (“Service”).

Please read this policy carefully before subscribing.

1. Free Trial

Looped offers a free trial period so you can explore the Platform before committing to a paid plan.

You will not be charged until the free trial period ends.
You may cancel at any time during the trial to avoid being billed.
Once the trial ends, your selected subscription plan will begin automatically.

2. Subscription Cancellations

You may cancel your subscription at any time by:

Logging in to your Looped account
Navigating to Billing / Subscription
Selecting Cancel Subscription
or by contacting us at support@loopedloyalty.com

When you cancel:

You will retain access to your plan until the end of the current billing cycle.
No further payments will be collected unless you reactivate your subscription.

There are no cancellation fees.

3. Refund Conditions

Because Looped is a prepaid subscription service that becomes immediately accessible and usable after purchase, we do not offer refunds for partial billing periods or unused time, except where required by applicable law.

Refunds may be granted only under the following conditions:

✔ Duplicate or accidental payment

If you were billed more than once in error.

✔ Technical issues preventing use of the service

If a verified technical issue originating from Looped makes the service unusable and we are unable to resolve it.

✔ Within 24 hours of first-time purchase

As a courtesy, Looped may issue a one-time refund if you request it within 24 hours of your first paid subscription beginning (after the trial).

4. Refund Method

If a refund is approved:

Refunds are issued only to the same payment method originally used.
We cannot issue refunds to different cards, cash, or bank transfers.
Refund processing times depend on Stripe and your bank, typically 5–10 business days.

5. Payment Security

All payments made on Looped are processed securely through Stripe, a PCI DSS Level 1 certified payment processor.

This means:

Your card information is not stored on our servers.
All payment data is encrypted and transmitted via secure protocols such as SSL, HTTPS, and PCI DSS–compliant systems.
Looped never has direct access to your full payment card details.

For more information on Stripe’s security, visit:
https://stripe.com/privacy

6. Transaction Security Standards

We utilise industry-standard security measures including: